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Free trial
Every new account starts with a 7-day free trial. Cancel from your account page before it ends and you won't be charged at all.
Your first paid month
Changed your mind? Ask within 14 days of your first charge and we'll refund it in full. No questions asked.
Monthly renewals
When you cancel, you keep access until the end of the month you've paid for, so we don't refund part-used months. But if a renewal charged you after you meant to cancel and you haven't used Blox Academy since, ask within 14 days and we'll refund that charge.
Billing mistakes
If you were charged twice, charged the wrong amount, or charged after cancelling, we'll always refund the mistake.
If we shut down
If we ever close Blox Academy, we'll refund any month you've paid for but can't use.
How to ask
Email [[email protected]] from your account's email address, with the date of the charge. We'll reply within 2 business days. Refunds go back to your original payment method through Stripe and usually arrive in 5 to 10 business days.
Please contact us before disputing a charge with your bank. It's quicker for you, and while a dispute is open we may need to pause the account.
Your rights
This policy adds to your rights under consumer law. It doesn't take any away. If the law where you live gives you more, you get more.